Refund policy

Refund & Return Policy

Please note: Due to the nature of our products, we do not accept returns or exchanges. Please review all product details, including size, color, measurements, and product descriptions carefully before placing your order.

International Orders – Customs & Import Fees

For orders shipped outside Canada, customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are not included in the product or shipping price unless specifically stated at checkout.

If an international package is refused, rejected, or returned because the customer does not pay the required customs duties, taxes, import fees, or other charges, the original shipping cost is non-refundable because the shipping service has already been provided.

Any return shipping costs or other fees incurred by the seller may also be deducted from any refund, where applicable.

Refused or Undeliverable Packages

If a package is returned to us because the customer refuses delivery, does not pay applicable import fees, or fails to accept the shipment, this is not considered a return due to a defect or error with the order.

If we agree to issue a refund as an exception, the refund will be processed after the package is received and inspected. The refund will be limited to the eligible product amount, less any applicable non-refundable shipping or return-related costs.

Order Errors or Defective Items

If you receive an incorrect, damaged, or defective item due to an error on our part, please contact us within 48 hours of delivery with photos and details so that we can review the issue and provide an appropriate resolution.

Gardenia Foulard reserves the right to review each case individually.